Refund policy

TinPaw Return & Refund Policy

30-Day Satisfaction Guarantee Your pet's happiness is our priority. If you're not fully satisfied with your purchase, we accept returns of unused items in their original packaging within 30 days of delivery.

Non-Returnable Items For the health and safety of all pets, we cannot accept returns on: food, treats, supplements, opened grooming products, or any item showing signs of use or wear. We also cannot accept returns on sale items or gift cards.

How to Return Contact us at info@tinpaw.com with your order number and reason for return. Our team will guide you through the process within 2 business days.

Refunds Approved refunds are processed within 5–7 business days to your original payment method. Original shipping fees are non-refundable.

Defective or Wrong Items Received something damaged or incorrect? Contact us within 48 hours of delivery with a photo and we'll make it right — replacement or full refund, your choice.

European Union 14-Day Cooling-Off Period If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. Items must be unused, with tags, and in original packaging. Proof of purchase is required.

International Returns Return shipping for international orders is at the customer's expense, except in cases of defective or incorrect items.